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Apple Store / Apple news / Apple has stopped replacing broken iPhones with new ones in service centers
18 April 2021

Apple has stopped replacing broken iPhones with new ones in service centers

Until recently, the company's policy was to exchange your broken phone for a new one. What has changed?

Volodymyr Gybchakevich

Today, many companies are reaching a new level of customer service: mobile or home appliances, other categories of goods are easily replaced with new ones, a warranty is provided for repairs. Warranty service has long been commonplace, and every buyer knows about their right to return the goods within the first 14 days.

Apple is no exception. Products under this brand are serviced in official service centers, of which there are many in the country. If you suddenly do not have it in your area, you can contact the official store for help.

The process of repairing the device

Once you identify the problem, you need to determine its nature. If the problem is the fault of the user who dropped, hit the device, scratched it or mechanically damaged it, you need to understand that the official warranty does not apply in this case. Repairs at the expense of the company are carried out only in cases where the defect is found through the fault of the manufacturer.

iphone on desk

Such problems may include:

  • operating system failure;
  • internal camera failure;
  • some options and functions of the smartphone do not work;
  • applications are not downloaded or removed;
  • screen defect that prevents it from correctly displaying the program interface, transmit color gamut;
  • faulty speakers, microphone, during the conversation you do not hear the interlocutor or he you.

If you notice system failures in the work of your gadget, it is recommended to take it for inspection and testing to an official service center. There, the phone will be able to be repaired with high-quality, original spare parts, as well as give a guarantee for repairs.

Device exchange

Until recently, the company's policy was to exchange your broken phone for a new one. At the same time, the client did not have to pay extra money, and the process itself took place in the shortest possible time. Some other companies have also introduced a similar procedure, but tested the device very rigorously before issuing a new one. First, the gadgets were inspected for mechanical damage that could occur due to careless operation of the device by the user. In this case, the client could be offered paid repairs at his expense.

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If the expert determined that the cause of the fault was a factory defect, the smartphone was confiscated and the appropriate paper was issued. After some time, usually a few days, the client was sent a new device to replace the old one.

This attitude towards customers could not help but rejoice, because as a result, the person received a new device, the cover of which has not yet been opened, did not try to repair. However, today such a procedure is no longer practiced.

women and iphone

The company may have many reasons for this, but they are not specifically reported. Now you need to check the smartphone before buying directly in the store, carefully inspect it for defects, check the operation of the camera and microphones, and only then pay for the purchase.

Exchange Phones: New or Used?

Many buyers do not think about what phones were issued instead of the old ones. After all, the service center gave the gadget without a branded wrapper, just the phone right in your hands. The company itself describes this process as follows: "replace the company's product with an identical one." That is, you can change the iPhone to any other device that matches the functionality of the broken one. This trick provides the company with a quiet life, because it is impossible to make a claim if such a rule is not prescribed in the company's regulations. Then there are the problems of those who have not read these rules.

Initially, the phrase sounded different, it was added to the element, which states that the buyer can give an identical product, assembled from new or used parts, which are not inferior in quality, reliability, performance. This wording already looks much worse and can repel customers. Therefore, the end of the sentence was simply removed.

But this does not mean that you will use counterfeits or substandard goods. Devices issued by the service center for replacement are assembled at the same facilities of Apple. To make sure that the smartphone and all its spare parts are original, it is enough to check the IMEI-code by entering it in the appropriate column on the official website.

many phones

Also during this inspection, the customer is informed that the warranty period has been reset and has now started again. This does not always happen, the site may not recover data. Always keep the replacement certificate issued with your new phone. It will be proof of a successful exchange and will give the right to warranty service for one year.

Service in official service centers

An important point in the warranty work is the repair of the gadget from an official representative of Apple. Among the advantages of such service are:

  • installation of original, high-quality components is carried out;
  • repair is carried out by qualified employees who have been selected for this vacancy, are able to work with gadgets, know their specifics and features;
  • the official service center is responsible for the work performed, provides a warranty on the device even after repair;
  • all processes are controlled by the parent company, administrators, so the work is performed qualitatively;
  • the employees of the center do not look for additional benefits, as their salary does not depend on the number of clients or solved problems;
  • you can leave a complaint or feedback about the work of specialists, talk to management if you have problems or questions about service.

three iphone

Always be demanding, do not trust your devices to untested service centers. This is especially true for those smartphones that are still under official brand warranty and are subject to repair only at specialized service points. In addition, you will protect yourself from fraud, repair of low-quality, counterfeit spare parts that will fail quickly.

Read also: Apple will reject applications that use third-party SDK

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