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icoola > Warranty from ICOOLA: everything you need to know about warranty service

Warranty from ICOOLA: everything you need to know about warranty service

First, we want to say a huge "THANK YOU" for choosing one of the best companies in the field of service and sales of the original Apple equipment. Most other companies provide a warranty for only one week or a month; if you want to buy it for a much longer period, you will have to pay a significant amount of money.  We provide a warranty card for all our equipment for a period of 12 months free of charge; therefore, in case of any problems, we will repair the iPhone 6 or any other model you purchased from us. That is why we are the best in the field of repair and service of smartphones from Apple.

Conditions under which the warranty period does not apply:

  • If the defect of the device has occurred in case of careless handling and its misuse, or in violation of the conditions and rules of operation For example, you bought used iPhone X, after a while it fell and crashed, - in this case the warranty will not help you;
  • If the defects of the device are caused by foreign objects penetrating inside. Also in the case of the direct exposure of mechanical forces or under the influence of chemical, thermal or physical effects;
  • If the defects of the device are caused by contacting another service center or trying to open the device yourself;
  • The presence of mechanical or thermal damage to the device or its components: scratches, dents, cracks;
  • Absence or damage to special markings on the device (serial number, model name, etc.);
  • Damage is caused by natural disasters or any other household factors;
  • Damage caused by external factors, such as improper connection to the power supply, or other cases.

The ICOOLA warranty does not apply to raw materials, accessories, and batteries. It should be clarified that the chargers and batteries are not subjects to a warranty replacement. Before sending to the client they all undergo a 3-level inspection system before sending it to the customer, which prevents defects. Quite often, customers charge the device in a car, train, etc., ignoring the rules of operation, -  and in such cases battery failure is not our fault.

The seller disclaims liability (doesn't reimburse compensation) for possible damaging of the device by people, pets, and if the damage occurred in case of non-compliance with the rules of use. Following the rules of the Article 8 of the Law on Consumer Protection, the exchange of products during the 14-day period doesn't apply to the goods that have already been used, i.e. second-hand goods (including telephones). It is possible to exchange products or eliminate any breakdowns during the warranty period.

Note that if you want to hand over your iPhone to us under warranty, you can come to our store, which is located at: Kotsyubynskoho Street 25, Lviv; or send us your gadget by "Nova Poshta". When sending an iPhone by post, be sure to include a warranty card in the parcel.

Dear friends, we are always happy to meet and help you; as well we understand that you want to buy quality equipment. Whatever happens to your gadget, please do not hesitate to contact us. We will be glad to meet you and fix any problems for free if they are caused by our fault.

ICOOLA company - first, cares that you are delighted with the received smartphone. The best possible gratitude from you will be a recommendation of our online-store and service center to the relatives and friends.