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icoola > Checkout and additional information

Checkout and additional information

Buy iPhone XR or any other model on our website you can order goods on our website in several ways: the first is to call 063-626-11-94 and contact our manager. In the telephone mode, he will tell you about all the details and will be able to send you a phone by cash on delivery to any branch of the Nova Poshta of Ukraine.

Another option to place an order for a product is to order it directly on our website. Go to the iPhone section and select the model of the phone you have chosen. After that, select the amount of memory and color of the model. Once the selection has been made, click the Buy button. Once again make sure that you have selected the model that you really want to buy and press the "Confirm order" button. In the window that will open to you, you need to enter your first and last name, also do not forget to fill in the Email field, and then click confirm. All! Now you should wait a few minutes, after which our manager will contact you and agree on all the details of the shipment.

Anyone who wants to buy smartphones from Apple can come to our office in the city of Lviv (25 Kotsyubynskoho Street) and make a purchase right here. We provide a 12-month warranty for all our equipment, so you can be sure that your gadget will work for a very long time. Note that we take all our customers seriously and only send high quality and original Apple appliances. Buy an iPhone XS or any other gadgets from us, you will get the perfect assistant in everyday life.

ICOOLA smartphone return policy

ICOOLA is one of the leading companies selling iPhones in Ukraine, and we treat our customers and our goods very responsibly. If you decide to buy an iPhone XS Max or any other model on ICOOLA website, you can always be sure that you will receive a quality product that will work for you first without problems, and secondly - for a very long time. Unlike most companies that sell iPhones, we offer a free full year warranty.

It should be noted that ICOOLA only sells refurbished iPhones in perfect condition (used). Unfortunately, the 14-day return rule does not apply to restored models. According to Article 8 of the Law "On Protection of Consumer Rights", the return after the implementation of the process of buying and selling goods does not apply to used equipment (including reconditioned ones), however, we always go to meet our customers in case of any problems with you're over the phone we can repair them free of charge (under the guarantee), but we have no return.

In order to return your smartphone under warranty, you must:

  • Have a warranty card. In this case, you receive it on Nova Poshta along with your phone. It lists the phone model, serial number, warranty period, and phone price. Keep your warranty card securely, because without it, you won't be able to return your own device under warranty.
  • Let's clarify that the smartphone must be in proper condition without external scratches or defects, which may indicate that the breakdown occurred due to inappropriate conditions for using the gadget. Even the smallest shock that your iPhone suffers can cause some kind of breakage inside the phone.

The smartphone should not come into contact with moisture or water under any circumstances. Although the developer of these smartphones assures that the level of protection is so high that you can submerge it to a depth of 1 meter (starting from 7 iPhone models), however, if our specialists find moisture in the middle of the gadget, such a device is not subject to warranty service.

Note that we send our products only by cash on delivery throughout Ukraine, so it should be noted that having received an iPhone at Nova Poshta, you can inspect and test all its functions and only then make payment. Every day we try to be the best in all areas of our activity because we want to become exactly the company that will become one of the leading selling iPhones in Ukraine. Before sending the smartphone, we have a three-level check of the gadget for its functionality, so you always get what you simply cannot refuse: the quality of the product, its functionality, and originality at the highest level.

iPhone buyback: how to sell or exchange an ICOOLA iPhone?

If you have an iPhone and want to sell or exchange it via Trade IN, then ICOOLA will gladly help you with this. The smartphone redemption function in ICOOLA is an opportunity to get good money for your gadget, in order to then purchase a newer and more modern one. Note that we accept smartphones in any condition, but the price for such a device will be lower than for the same model in excellent condition. In addition to the fact that we have a buyback function, you can also use Trade IN and exchange the device for a new model, while paying the difference in cost. To sell us your iPhone - select your model on our website and click the "Sell" button, to exchange you should go to the "Trade-IN" section.