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icoola > Question/Answer on Perchasing iPhone

Question/Answer on Perchasing iPhone

Who is ICOOLA?

ICOOLA is a leading company for the restoration of Apple equipment in Ukraine. We have been working in the market for more than 5 years and during this time we have repaired thousands of iPhones. In addition, you can buy from us Apple iPhone used in perfect condition and other related products.

Do we sell new iPhones?

Unfortunately, we do not sell new iPhones, as we believe that refurbished technology is much more popular and is more affordable in the price policy for buyers. Let's clarify that the restored iPhones are the same as the new ones, in perfect condition with all the original components.

How to make a purchase?

Choose the iPhone model you like the most. Then click "Buy". You can also place an order by phone or come to our store in Lviv, at 25 Kotsyubynskoho Street.

Do we provide a guarantee?

Yes, for every purchased Apple iPhone model you will receive a free warranty for a period of 1 year.

What is included?

When you buy an iPhone included, you will receive a charger (unit + USB), as well as a warranty card for 12 months.

What is the schedule of our work?

We work from Monday to Friday (from 10:00 to 19:00), and on Saturday-Sunday, but only by phone.

Where are we?

Our company is located in the city of Lviv, at 25 Kotsyubynskoho Street. You can come here and make a purchase here.

Is it possible to return the product after purchase if the quality is poor?

We do not sell low-quality goods, but if for one reason or another this happens, our managers always go to meet customers and solve the problem, first of all so that you are satisfied.

Is it possible to repair your iPhone if you bought it in another store?

Of course, you can contact us and use the services of our service center and perform iPhone repairs at a low price.

What are the terms of repair?

Usually, any breakdown in your iPhone can be repaired in 15-30 minutes, so by handing us the device for repair, you will get it working in a few hours.

Can I exchange my old iPhone for a new one?

Yes, you can exchange your old iPhone and buy a more powerful one, paying an additional amount that is not enough to exchange. The amount to be paid is set for each customer individually (depending on the condition of your iPhone).

Can I sell you my iPhone?

Yes, in our Apple store you can sell your iPhone model and get a lot of money for it. After all, everything is individual!