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Apple Store / Questions/Answers about the purchase of iPhone

Questions/Answers about the purchase of iPhone

What is ICOOLA?

ICOOLA is a leading company for the restoration of the Apple equipment in Ukraine. We have been working at the market for more than 5 years; and during this period of time our specialists repaired thousands of iPhones. In addition, you can buy a used Apple iPhone from us in perfect condition; and also other related products are available.

Do we sell new iPhones?

Unfortunately, we do not sell new iPhones, because we believe that restored technologies are much more popular and available at the pricing policy for customers. Let's clarify that the restored iPhones have the same characteristics as the new ones: they are in perfect conditions with all the original components.

How to make a purchase?

Choose the iPhone model you like the most. Then click the button "Buy". You can also make an order by phone or come to our store at the address: Kotsyubynskoho Street, 25, Lviv.

Do we provide a warranty?

Sure, for every purchased Apple iPhone model you will receive a free warranty for a period of 1 year.

What is included?

When you buy an iPhone, as well you will receive a charger (unit + USB), and a warranty card for 12 months.

What is the schedule of our work?

We work from Monday to Friday (from 10:00 to 19:00), and on Saturday-Sunday, but only by phone.

Where are we located?

Our company is located at the address: Kotsyubynskoho Street, 25, Lviv. You can come  to our store and make a purchase there.

Is it possible to return the product after purchase, if it is of law quality?

We do not sell low-quality goods, but if for some reason this problem happens, our managers are always ready to meet with the customers and solve the issue. 

Is it possible to repair your iPhone if you bought it in another store?

Of course, you can contact us, use the help of our service center and   repair your iPhone at a low price.

What is the timing of repairing process?

Usually any breakdown in your iPhone can be repaired in 15-30 minutes;  so by handing us the device for repair, you will get it back (in a  working condition) in a few hours.

Can I exchange my old iPhone for a new one?

Yes, you can exchange your old iPhone and buy a new more powerful one, by paying an additional amount of money (that is not enough for exchanging process). The amount to be paid is set for each customer individually (depending on the condition of your iPhone).

Can I sell you my iPhone?

Yes, in our Apple Store you can sell your iPhone model for a very good price. After all, everything is individual and for individuals!